Terms & Conditions

1. Purpose

These General Terms of Use and Sale (hereinafter "GTUS") govern access to and use of the facilities and services offered by Prime Golf Marrakech, as well as any booking made by customers.

Any use of the services implies unreserved acceptance of these conditions.

2. Operator Information

Prime Golf Marrakech is a leisure establishment offering golf, catering and entertainment activities, located in Marrakech, Kingdom of Morocco.

3. Access to Facilities

Access to the facilities is authorised during the opening hours displayed on site or on the official website.

Prime Golf Marrakech reserves the right to:

• Refuse entry to any person exhibiting inappropriate behaviour
• Temporarily suspend access for technical, safety or private event reasons

4. Bookings

Bookings are made exclusively online via the official Prime Golf Marrakech website or any authorised digital partner platform. No booking will be accepted by phone or in person, except in the context of specific offers or special events.

In such exceptional cases, any request must first be made online (form, quote request or any other official digital channel). Assistance may then be offered by phone to finalise the booking.

A booking is considered confirmed after the booking process is validated and, where applicable, payment is made.

The customer is responsible for verifying the accuracy of the information provided at the time of booking. Prime Golf Marrakech shall not be held liable for any error attributable to the customer.

Prime Golf Marrakech reserves the right to cancel or modify a booking in the event of force majeure or exceptional circumstances.

5. Pricing and Payment

Prices are stated in Moroccan dirhams (MAD) and include all applicable taxes.

Accepted payment methods may include:

• Cash
• Bank cards
• Online payments

6. Cancellation and Refunds

Any cancellation request must be made at least forty-eight (48) hours before the date and time of the booking. After this deadline, no cancellation will be accepted.

In the event of cancellation within the required timeframe:

• No refund will be issued, regardless of the reason
• A voucher usable as a promo code equivalent to the value of the original booking will be issued to the customer

• Is valid for twelve (12) months from its date of issue
• Is redeemable only at Prime Golf Marrakech
• Is non-refundable and cannot be exchanged for cash

7. Rules of Use

Users agree to:

• Comply with safety rules
• Use equipment in accordance with its intended purpose
• Behave respectfully towards other customers and staff

• Immediate exclusion
• Billing for damages caused

8. Liability

Prime Golf Marrakech declines all liability in the event of:

• Loss or theft of personal belongings
• Accidents resulting from failure to follow instructions

9. Minors

Minors must be accompanied by a responsible adult. Prime Golf Marrakech may refuse entry to unaccompanied minors depending on the circumstances.

10. Personal Data

Data collected is used solely in the context of:

• Bookings
• Customer relations
• Commercial communications (with consent)

11. Intellectual Property

All content (logo, brand, visuals, texts) is the exclusive property of Prime Golf Marrakech. Any reproduction or use without authorisation is prohibited.

12. Force Majeure

Prime Golf Marrakech shall not be held liable in the event of unforeseeable events beyond its control (bad weather, pandemic, administrative decisions, etc.).

13. Changes to Terms

Prime Golf Marrakech reserves the right to modify these GTUS at any time. The new conditions will apply from the date of their publication.

14. Applicable Law and Disputes

These conditions are governed by Moroccan law. In the event of a dispute, an amicable solution will be sought first. Failing that, the competent courts of Marrakech shall have sole jurisdiction.

Contact

If you have any questions about these Terms and Conditions, please contact us at:

• [email protected]
• +212 660-932720
• Prime Golf, Marrakech 40000, Maroc